Delivery Policy
On this page, we clearly explain how we handle shipments, delivery times and any issues relating to the delivery of orders placed on LimpialoTodo.com.
1. Minimum order value
There is no minimum purchase amount.
2. Delivery charges
Shipping costs are calculated automatically during the checkout process, before the order is finalised, based on the weight, volume, destination and characteristics of the goods.
Free delivery:
- Community of Madrid: free delivery on orders of €50.00 or more (excluding VAT).
- Rest of mainland Spain: free delivery on orders of €125.00 or more (excluding VAT).
In order for the website to correctly calculate shipping costs and, where applicable, free shipping, the customer must be registered and have correctly entered the delivery address and postcode before completing the purchase.
For orders that do not meet the above thresholds, the delivery cost will be shown in the basket before confirming the purchase.
3. Exclusions from free delivery
Some products may be excluded from free delivery promotions, even if the order meets the minimum amount specified, due to their weight, volume, handling requirements or logistics costs.
Among others, the following products may be excluded:
- Bleach
- Ammonia
- Sacks of sepiolite
- Bags of steel wool
- Other particularly heavy, bulky or special-transport items
Where a product is excluded from free delivery, this will be taken into account in the final calculation of delivery charges shown before payment.
4. Special deliveries
If your order requires special delivery conditions, please indicate this in the comments field of the order or notify us in advance via our customer service channels.
For example:
- Preferred delivery time or time slot
- Difficult access
- Areas with limited parking
- Deliveries to upper or lower floors
- Access without a lift
- Need for two operatives
- Centres with special goods reception regulations
If the delivery requires additional resources or a special service, an extra delivery charge may apply. In this case, we will inform you of the amount in advance and the order will not be dispatched until the customer expressly accepts this additional charge.
5. Heavy or palletised orders
Heavy or bulky orders may be dispatched on pallets.
Unless expressly stated otherwise, palletised or bulky deliveries are made at the nearest and most accessible point for the delivery vehicle, normally at street level, a loading bay or the ground floor.
Unless expressly agreed and accepted in advance, this type of delivery does not include services such as:
- Carrying goods up or down stairs
- Carrying goods to upper or lower floors
- Handling of the pallet or goods indoors
- Assembly or installation
- Removal of packaging
If the customer anticipates a delivery with difficult access, they must inform us before completing the purchase or in the order comments so that we can assess the service correctly.
6. Delivery area
We currently deliver to mainland Spain.
At present, we do not deliver to the Balearic Islands, the Canary Islands, Ceuta or Melilla.
7. Order confirmation and dispatch
Once payment has been confirmed, the customer will receive an order confirmation by email.
Furthermore, when the order leaves the warehouse, LimpialoTodo.com will send a further notification confirming dispatch.
The customer can view the details of their purchase in their user account, under the ‘My Orders’ section, where the total price of the order will be shown, including applicable taxes and, where applicable, delivery charges.
8. Delivery times
The delivery time will depend on the destination, the availability of the product and the transport company selected or assigned for the shipment.
The delivery times shown on the website, in the shopping basket or in marketing communications are for guidance only, unless a guaranteed delivery time is expressly stated.
However, unless a different timeframe is agreed with the customer, the order will be delivered without undue delay and within the applicable legal maximum timeframe.
On certain dates, during special campaigns, due to logistical issues, in remote areas, or for reasons beyond the control of LimpialoTodo.com, the delivery time may be extended.
9. Absence at delivery and incorrect details
Courier companies are not obliged to call by telephone prior to delivery. Whether a call is made in advance will depend on the courier company and the delivery driver.
For this reason, we recommend providing an address where the goods can be received during normal delivery hours.
If no one is available to receive the order at the time of delivery, the carrier may make a further attempt, leave a delivery notice or deposit the parcel at a collection point, in accordance with its own terms of service.
If the order is returned to the sender for reasons attributable to the customer, such as repeated absence, an incorrect or incomplete address, failure to collect the parcel or unjustified refusal of the delivery, LimpialoTodo.com may pass on only the actual direct costs of the return and, where applicable, of a new delivery, having informed the customer in advance.
10. Receipt of the order
Delivery shall be deemed to have taken place when the order has been made available to the customer or to a person authorised by the customer at the address provided.
Upon receipt, the customer must check the external condition of the parcel and verify, as far as possible, that the goods have been delivered correctly.
If you notice any visible damage, breakages, tampering with the packaging or any apparent issues arising from transport, we recommend that you:
- To note this on the delivery note or the carrier’s document
- Take photographs of the package and the goods
- Notify us in writing as soon as possible
This immediate check facilitates the handling of the incident, but does not limit any legal rights the customer may have.
11. Incidents, loss or damage during transport
If your order arrives damaged, incomplete, incorrect or has not been delivered, you must contact LimpialoTodo.com via our customer service channels, stating the order number and describing the issue in as much detail as possible.
Where possible, we recommend attaching photographs to speed up the review and resolution of the issue.
12. Product images
The images shown on the website are for guidance only and may not exactly match the specific format, design or presentation of the product supplied, particularly where there have been changes to the packaging, batch or manufacturer.
If you need to confirm an exact model, format or presentation before purchasing, we recommend that you contact us in advance.
13. Contact for delivery complaints
Any queries, issues or complaints regarding delivery should be addressed to LimpialoTodo.com by email or via the contact details provided on the website.
LimpialoTodo.com will handle the issue with the relevant carrier and respond to the customer as soon as possible.
14. Reservation of rights
This delivery policy shall apply without prejudice to the rights legally accruing to consumers and users under current legislation.